How to Set Up a Global Capability Center in India: A Step-by-Step Playbook

Setting up a Global Capability Center in India isn’t just about finding office space and hiring people. It’s a long-term strategic move that needs the right planning, structure, and execution. Here’s a detailed roadmap.

Step 1: Define Business Objectives

Start with the why. What’s the strategic goal—cost optimization, innovation, speed, or all three?

Step 2: Choose the Right Location

Top cities include Bangalore, Hyderabad, Pune, Chennai, and NCR. Evaluate based on:

• Talent availability

• Cost of living

• Infrastructure

• Government incentives

Step 3: Finalize the GCC Operating Model

Options include:

• Captive (fully owned)

• Joint Venture

• Build-Operate-Transfer (BOT)

Each has pros and cons depending on your risk tolerance and goals.

Step 4: Build the Right Team

Leverage local staffing partners and leadership talent to scale quickly. Focus on team culture, alignment, and retention.

Step 5: Ensure Legal & Compliance Framework

Work with experts to handle:

• Entity setup

• Tax registration

• Labor law compliance

• Data security

Step 6: Launch & Scale

Start with pilot teams, monitor KPIs, refine processes, and scale by adding more functions and departments.

How Optimar Consulting Can Help

Optimar Consulting supports global enterprises at every step of their GCC journey. From feasibility studies to executive hiring and compliance management, we deliver proven expertise to ensure successful GCC implementation in India.

Conclusion

Launching a GCC in India requires a thoughtful, methodical approach. With the right setup and support, it can become a major driver of efficiency and growth for your business. Let Optimar Consulting help you get there faster—and smarter.

Frequently Asked Questions

1. What is a Global Capability Center (GCC)?

A GCC is a strategic hub in India for cost optimization, innovation, or speed, supporting global business functions.

2. Why set up a GCC in India?

India offers talent availability, cost advantages, and infrastructure, making it ideal for GCCs focused on efficiency and growth.

3. Which cities are best for a GCC in India?

Bangalore, Hyderabad, Pune, Chennai, and NCR are top choices due to talent, infrastructure, and incentives.

4. What are the GCC operating models?

Options include Captive (fully owned), Joint Venture, and Build-Operate-Transfer (BOT), each with unique pros and cons.

5. How do I ensure compliance for a GCC in India?

Work with experts for entity setup, tax registration, labor law compliance, and data security.