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Impact of COVID-19 on shared services and GBS

We conducted more than 40 in-depth interviews with global business services (GBS), shared services, and business process outsourcing (BPO) organizations...


From the Periphery to the Center: India Poised to take on a Leading...

As we navigate the new world order, brought about the widespread global COVID-19 pandemic, the business landscape will experience an intense...


Why India is a top location for Global Capability Centers

India remains one of the globe’s most attractive locations for Global Capability Centers (GCCs), on the back of the country’s knowledge-driven workforce...


Global capability centers in the next normal

Companies with large global operations had to respond quickly to COVID-19. Now their short-term fixes are turning out to offer longer-term opportunities.